01
Email address and password
Use the address the account was registered with. Passwords are case-sensitive, so let your password manager fill the field if it offers — a mistyped character is by far the most common reason a sign-in fails.
Sign in to reach your strategies, open positions and balance.
This form opens a new account, not an existing one. It takes about a minute and lands you on a demo balance.
Already registered and cannot get in? tell us and we will sort it — your dashboard link reaches you when you register, not from a public address.
Three steps, and about twenty seconds once your second factor is set up.
01
Use the address the account was registered with. Passwords are case-sensitive, so let your password manager fill the field if it offers — a mistyped character is by far the most common reason a sign-in fails.
02
Type the six digits or touch the hardware key. The code changes every thirty seconds, so if one is refused let it roll over and use the next rather than entering the same digits again.
03
You land on your account with strategies, positions and balance in front of you. New accounts sit on the demo balance; moving to live trading is something you choose explicitly, and never something that happens by default.
There is no desktop terminal to install and no exchange to connect. Everything below sits behind the same login:
Use the reset link on the trading platform’s sign-in screen. A single-use link goes to the registered address and lapses after an hour. Give it a few minutes and check spam before asking for another — a second request cancels the first.
Use one of the recovery codes you were given when you turned two-factor on. If those are gone too, write to support from the registered address and we will run an identity check. We will not switch the second factor off on request — that refusal is the point of it.
Check caps lock, and check that your password manager has not filled credentials meant for a different site. After several failures the account is rate-limited to protect itself; leave it fifteen minutes. If it still refuses, reset rather than keep trying.
bitcoinultrax.com is the only address we use. There is no separate "app" or "portal" subdomain, so treat any link claiming to be one as hostile — check the address bar and the certificate before typing a password anywhere. Nobody here will ever ask you for that password, a two-factor code or a recovery code, by any channel. Anyone who does is not us.
Yes, there is a stay-signed-in option — but not on a shared or public machine. Every active session is listed with its device and location in your security settings, and you can revoke any of them, including ones you are not currently using.
An account that can trade deserves more care than an ordinary one. Give it a password used nowhere else, leave the second factor on, and put your withdrawal destinations on the allowlist — that last one means funds cannot leave for an address you never approved, even by somebody holding your password.
How credentials and device history are stored is set out in the privacy policy, and the people accountable for it are described on the about page.